AI voice receptionist
Speaks with callers in a natural, professional voice on inbound calls that reach Desk23.
Features
Everything your phone needs from a receptionist
Desk23 features for inbound call answering: approved business knowledge, enquiry capture, appointments where enabled, call history, transcripts and escalation.
Inbound call handling
Follows the call-handling rules and opening hours you configure. Desk23 answers calls; it does not place outbound ones.
Business-specific knowledge
Answers from the services, routine answers and details your business has supplied.
Routine questions
Takes the repeated questions off your team, from opening hours to how to register.
Caller details
Records who is calling and how to reach them.
Enquiry capture
Keeps the reason for every call so you can follow up with confidence.
Appointments
Checks availability and books, reschedules or cancels where appointment handling is enabled for your business.
Call history
Owners and authorised staff review calls in the dashboard.
Transcripts and summaries
Read what was said and see a short summary of each call.
SMS confirmations
Send confirmation texts where SMS is set up for your business.
Human escalation
Hands matters to your team following the instructions you set.
Your dashboard
A secure place for owners and authorised staff to review calls, conversations and bookings.
Clear boundaries, by design
Desk23 is a receptionist, not a medical, tax, accounting or legal adviser. Questions that need professional judgement are recorded and passed to your team.
Straightforward pricing
Plans include a set number of minutes with a clear rate for any extra. See pricing
See how Desk23 would answer your calls
Book a personalised demonstration. If Desk23 is right for your business, we will set up your account and start your 14-day trial.