Frequently asked questions

Desk23 is an AI receptionist for businesses. It answers inbound calls using the information and rules you provide, captures enquiries, and makes every conversation available to your team in a secure dashboard. Desk23 sets up each company account, so every business starts with a configuration that fits.

Once your business is set up, Desk23 answers the calls your phone system sends to it. It speaks naturally, answers from the services, opening hours and routine information you have approved, and follows the call-handling rules agreed for your business. Authorised colleagues can review calls and conversations in the dashboard.

It answers the calls your telephone routing sends to it. Most businesses start by sending calls to Desk23 when staff are unavailable, and the exact arrangement depends on your phone system.

Yes. That is the usual starting point: Desk23 picks up when your team is busy or the office is closed, subject to how your telephone system is configured.

Desk23 is designed to work with your existing number through call routing. What that involves depends on your phone provider, so we confirm the details with you during onboarding.

Yes. It answers from the information your business has supplied and approved, such as services, opening hours and routine questions. If it does not have an answer, it says so and takes a message rather than guessing.

Yes. Desk23 records the caller’s details and the reason for the call, so your team has a clear record to follow up.

Yes, where appointment handling has been enabled for your business. Desk23 can check availability and book, reschedule or cancel an appointment. If it is not enabled, Desk23 takes the request for your team to handle.

Appointment handling connects to a calendar that has been set up for your business. We will confirm during your demonstration whether your calendar can be connected.

Yes. Owners and authorised staff can review call history in the Desk23 dashboard.

Yes. Transcripts and call summaries appear in the dashboard shortly after a call finishes, for the people you authorise to read them.

Where you have configured escalation, Desk23 follows your instructions so a member of your team can take the matter forward. The exact handover depends on that configuration.

Your opening hours and call-handling rules are set for your business. Desk23 can answer outside staffed hours when you want it to and your phone routing allows it.

Yes. New customers start with a 14-day trial. 100 minutes of call time are included. No payment details are needed to start. After your demonstration, the Desk23 team sets up your account and your trial begins. There is no online sign-up, so you are never enrolled by accident.

New calls pause until a plan is agreed. Your dashboard, call history, transcripts and bookings stay available. If you need longer to decide, the Desk23 team can discuss extending your trial.

Each plan includes a set number of minutes. Additional minutes are charged at the rate shown with the plan. Desk23 does not offer unlimited calls, and the pricing page shows the figures openly.

Additional minutes are charged at the additional-minute rate for your plan. That rate is published on the pricing page.

Contract terms are confirmed with you when you choose a plan, so you can review them before you commit.

Request a demonstration. After that, the Desk23 team creates your company account and your 14-day trial begins. There is no online checkout.

Yes, as an administrative receptionist: it answers calls, shares approved practice information, captures new-patient enquiries and arranges appointments where booking is enabled. It is not a clinician and does not diagnose, recommend treatment or make clinical decisions.

Yes, as a receptionist for calls, approved service information, prospective-client details and consultations where booking is enabled. It does not give personalised tax, accounting, legal or financial advice.

No. Desk23 does not diagnose symptoms, recommend treatment or give personalised medical advice. It does not give personalised tax, accounting, legal or financial advice, and it does not make commitments about tax outcomes, fees or filing deadlines. Those calls are recorded and passed to your team.