Busy phones go unanswered
When your team is with a customer or in a meeting, the next caller often reaches voicemail and moves on.
14-day trial for new customers
The AI receptionist that answers when your team cannot
Desk23 answers your inbound calls using the information and rules you approve, captures every enquiry and helps arrange appointments. Your callers are looked after, and your team stays focused.
- Built for UK dental practices and accountancy firms
- Answers from your approved information, with clear limits
- Calls and transcripts available in your dashboard
Incoming callSample dental practice
AnsweredThe problem
Busy days leave calls unanswered
Missed calls rarely come from neglect. They come from ordinary days when everyone is already occupied.
Calls arrive after hours
Enquiries do not stop when the office closes. Without an answer, they are easily lost.
The same questions, all day
Opening hours, services and how to register pull skilled people away from the work in front of them.
Details are not always captured
A call answered in a rush is easy to forget. A clear record means every enquiry gets followed up.
How Desk23 helps
A receptionist for the phone, with clear boundaries
Desk23 handles the front-line call. Professional advice stays with your people.
Answers calls to your rules
Desk23 answers the calls your phone routing sends it, following the call-handling rules agreed for your business.
Speaks from your information
Answers come from the services, hours and details you have approved, never from guesswork.
Captures every enquiry
Name, number and the reason for calling are recorded, so your team knows exactly who to call back.
Helps arrange appointments
Where booking is enabled, Desk23 checks availability and arranges appointments for the caller.
Keeps you informed
Calls, summaries and transcripts are available to the people you authorise in your dashboard.
Knows its limits
Anything outside its remit follows your escalation instructions, so a person always takes it from there.
Getting started
Live in four straightforward steps
We learn your business
Your services, opening hours and common questions.
We agree the call rules
When Desk23 answers, and what happens next.
We test it with you
You hear the receptionist before any live call.
You go live
Calls are answered and every enquiry is recorded.
Industries
Built for practices that live on the phone
Dental practices
Reception is often with a patient when the phone rings. Desk23 answers with approved practice information, takes new-patient enquiries and arranges appointments where booking is enabled. It does not diagnose or advise on treatment.
AI receptionist for dentistsAccountancy firms
Client work gets interrupted by calls, especially around deadlines. Desk23 takes prospective-client details and arranges consultations where booking is enabled. It does not give tax or accounting advice.
AI receptionist for accountantsWhat you get
Everything a front desk needs on the phone
AI voice receptionist
Answers inbound calls in a natural, professional voice.
Business-specific knowledge
Responds from the information your business has approved.
Enquiry capture
Records who called and why, ready for follow-up.
Appointment support
Checks availability and books where that is enabled.
Call history and transcripts
Review calls and conversations in your dashboard.
Human escalation
Hands off to your team following the instructions you set.
Pricing
Clear plans, with minutes you can see
Simple monthly plans in pounds sterling. The included minutes and the additional-minute rate are shown up front.
Start with a 14-day trial
See Desk23 answer calls for your business before you commit. Your trial includes 100 minutes of call time.
- No payment details are needed to start.
- Set up for you by the Desk23 team
- Your records stay available when it ends
Starter
£99 per month
- 300 minutes included
- Additional minutes at £0.25 each
Professional
£179 per month
- 1,000 minutes included
- Additional minutes at £0.20 each
Business
£299 per month
- 2,000 minutes included
- Additional minutes at £0.17 each
Prices exclude VAT. This wording is a placeholder until the VAT treatment is approved.
Every plan includes a set number of minutes, and additional minutes are charged at the rate shown. There are no unlimited-call plans.
FAQs
Common questions
What is Desk23?
Desk23 is an AI receptionist for businesses. It answers inbound calls using the information and rules you provide, captures enquiries, and makes every conversation available to your team in a secure dashboard. Desk23 sets up each company account, so every business starts with a configuration that fits.
Does Desk23 answer every call?
It answers the calls your telephone routing sends to it. Most businesses start by sending calls to Desk23 when staff are unavailable, and the exact arrangement depends on your phone system.
Can it book appointments?
Yes, where appointment handling has been enabled for your business. Desk23 can check availability and book, reschedule or cancel an appointment. If it is not enabled, Desk23 takes the request for your team to handle.
Is there a free trial?
Yes. New customers start with a 14-day trial. 100 minutes of call time are included. No payment details are needed to start. After your demonstration, the Desk23 team sets up your account and your trial begins. There is no online sign-up, so you are never enrolled by accident.
Does it provide medical or tax advice?
No. Desk23 does not diagnose symptoms, recommend treatment or give personalised medical advice. It does not give personalised tax, accounting, legal or financial advice, and it does not make commitments about tax outcomes, fees or filing deadlines. Those calls are recorded and passed to your team.
See how Desk23 would answer your calls
Book a personalised demonstration. If Desk23 is right for your business, we will set up your account and start your 14-day trial.