Reception is with a patient
The phone rings while someone is already at the desk, and a second call often goes unanswered.
Dental practices
An AI receptionist for dental practices
For practice owners, practice managers and reception managers. Desk23 answers the practice phone as an administrator: approved information, new-patient details and appointments where you have enabled booking.
When reception cannot pick up
New patients call once
Someone looking for a dentist may not try again if the first call is not answered.
Appointment requests
Callers want to know whether there is a time, or to ask for one, without waiting on hold.
Calls after closing
The practice closes, but the phone can still ring.
The same questions
Services, opening hours and how to register come up all day.
What Desk23 does for a practice
Desk23 answers the calls your telephone routing sends to it, usually when reception is unavailable.
- Share the practice information you have approved, including services and opening hours.
- Capture a new patient’s name, number and reason for calling.
- Check availability and arrange a visit when booking is enabled for the practice.
- Send a confirmation text where SMS is set up.
- Leave the call details where authorised staff can read them.
- Follow your escalation instructions when a person needs to take over.
An example call
A caller asks whether the practice is open on Saturday and whether they can join as a new patient. Desk23 answers from the hours and registration information you supplied, and takes their details.
If they describe pain or ask what treatment they need, that is not for the receptionist to decide. The call follows the escalation instructions your practice has approved.
An administrative receptionist, not a clinician
Desk23 does not diagnose symptoms, recommend treatment, give personalised medical advice, replace clinical triage or make clinical decisions. Urgent and clinical questions follow your practice’s own escalation wording.
Please do not send patient records or medical information through our website forms.
Questions from dental practices
Can Desk23 answer the practice phone when reception is with a patient?
Yes. When your phone routing sends the call to Desk23, the receptionist answers, shares approved practice information and takes the caller’s details, so the call is not left to ring out.
Can it take a new-patient enquiry?
Yes. It captures the caller’s details and the reason for the call so your team can follow up. Callers should not be asked for confidential clinical records during a routine enquiry.
Can it book a dental appointment?
Yes, once appointment handling is enabled for your practice. Until then, it takes the request and passes it to your team.
Will it give dental or medical advice?
No. Desk23 is an administrative receptionist. It does not diagnose symptoms, recommend treatment, give personalised medical advice or replace clinical triage. Pain, emergencies and clinical questions follow your practice’s own escalation instructions.
See Desk23 answer for your practice
Book a personalised demonstration. If Desk23 is right for your business, we will set up your account and start your 14-day trial.